My good friend Jaquie teaches businesses how to create a service culture. She’s designed an amazing year-long program that goes deep into how to serve customers and others.

She has an exercise that I love. The homework after one of the masterclasses is to be an amazing customer, to spend two weeks being the customer that you’d love to serve. So good.

This ties in nicely with what I wrote about in my last blog on appreciation and encouragement.

I’ve been playing with this over the last little while. Doing things like:

Complimenting the waiter for something great they’ve done
Leaving the bathroom cleaner than I found it
Paying the invoice the day I get it, sending a note saying the bill is paid and that I appreciate the work they’ve done
Tipping the tow truck driver
Picking up rubbish on my walks (not exactly a customer here, but it feels a bit the same)

The funny thing about this is … while it hopefully has other people feel better, it definitely makes me feel better.